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Vocabulary Class Tech Stuff FAQ
LearnPlus Help > FAQ Index > Vocabulary Class Tech Stuff FAQ
 
   
 

1. What do I need in order to take the Vocabulary Class?

2. All I see is a blank page. Why?

3. I've installed Flash, but I seem to have problems with it. What can I do?

4. I have a technical problem, but do not know what it is. How can I get help?

 

1. What do I need in order to take the Vocabulary Class?

You need the Flash player to be able to view the Vocabulary Class. Macromedia Flash Player is a free software that lets you view interactive content created with Macromedia Flash. You probably already have the Flash player on your computer because it is pre-installed in several operating systems and web browsers, including Windows, Apple Macintosh, Netscape Navigator, and America Online. If you have an older version of the player, you may need to upgrade it from time to time. If you are being asked to update the Flash player, please do so by following the instructions on the screen.

To take advantage of all the features of the Vocabulary Class, you should also be equipped with audio hardware (sound card) and speakers or headphones/headset. Please keep the option "enable JavaScript" selected in your browser's preferences as well.

FAQ Index > Vocabulary Class Tech Stuff FAQ

2. All I see is a blank page. Why?

You may not have the Macromedia Flash Player that is necessary to view the class. You can install it for free here.

FAQ Index > Vocabulary Class Tech Stuff FAQ

3. I've installed Flash, but I seem to have problems with it. What can I do?

You can test the Flash player to make sure it's working correctly. Please visit the Macromedia web players testing site here.

You can also visit the troubleshooting area in the Macromedia Flash Player Support Center here.

For help about the Flash Settings Manager, please refer to the Macromedia documentation here.

FAQ Index > Vocabulary Class Tech Stuff FAQ

4. I have a technical problem, but do not know what it is. How can I get help?

The Vocabulary Class has been produced to a professional web publishing standard: it has been tested on different systems and has run as beta versions for months to provide you with an easy-to-use and flawless program. Since systems incompatibilities still exist for any online products, however, occasionally there may be technical problems.

Should you experience technical difficulties, please be patient: most of the time it is something simple that can be fixed easily. Read through the FAQ on our website: the solution can usually be found here.

If you cannot find a solution, please send an e-mail to admin@LearnPlus.com and explain, as precisely as you can, what is wrong. Include each of the following:

• the code of the error you received, if an alert box popped up on your screen (e.g. # IDXML202, etc.)
• the browser version you are using (e.g. Internet Explorer 6.0, Netscape Navigator 5.0, Safari 1.2, etc.)
• the platform you work on (e.g. Windows 98, 2000, ME, XP, NT, Mac, etc.)
• the type of your Macintosh computer, if you are using one (e.g. PowerMac 6100/60, G3, iBook, etc.)
• the type of network, if your computer is part of one (e.g. school, office, cyber-café, etc.)

If you do not know how to find out the above information, please tell us and we will try to find out together. In any case, do give us all the pertinent information you can (e.g. what appears on the page when you try to log into the Vocabulary Class or take the Quick Tour, at what point you get stuck, etc.)

FAQ Index > Vocabulary Class Tech Stuff FAQ

LearnPlus Help > FAQ Index > Vocabulary Class Tech Stuff FAQ
 
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