1. What should I do if I have any kind of problem with the program?
2. What do I need in order to take a course?
4. All I see is a blank page. Why?
5. I've installed Shockwave, but I can't use your program. What am I doing wrong?
6. I've installed the Xtras, but I can't do the Pronunciation Exercise. Can you help?
7. Do I need to be online the whole time while I take the course?
1. What should I do if I have any kind of problem
with the program?
Our courses have been produced to a professional
web publishing standard: they have been tested on different systems and
have run as beta versions for months to provide you with an easy-to-use
and flawless program. Since systems incompatibilities still exist for
any online products, however, occasionally there may be technical problems.
Should you experience any problems while taking a course, please be patient: most of the time it is something simple that can be fixed very easily. Consult the online Help that you will find on the course page: the solution can usually be found there.
If you do not feel confident enough to try to solve the
problem yourself or if you cannot find its cause, please send us an e-mail
to admin@LearnPlus.com and explain, as precisely as you can, what
is wrong. Remember to provide each of the following:
• which course you are taking (e.g. Spanish, German, etc.)
• the code of the error message you received, if an alert box popped
up on your screen (e.g. #REG001, etc.)
• the browser version you are using (e.g. Explorer 6.0, Navigator
4.5, etc.)
• the platform you work on (e.g. Windows 95, 98, 2000, ME, XP, NT,
Mac, etc.)
• the amount of RAM your system has (e.g. 64 Mb, 128 Mb, etc.)
• whether you are using a Macintosh computer and, if you are, which
type it is (e.g. PowerMac 6100/60, G3, etc.)
• whether you are using CompuServe, AmericaOnLine, or @Home as direct
browser or just as service provider.
If you do not know how to find out the above information, please tell
us and we will try to find out together.
In any case, report in your message anything that may be relevant (e.g. whether you had been online the whole time when you experienced problems with the program, what you could see on the page, etc.): any detail can be useful. A message stating "I cannot use the course" doesn't help us help you, so please try to give us all the pertinent information you can.
2. What do I need in order to take a course?
For the complete technical requirements of the courses, please read through
our Technotes.
If you are already enrolled in a course, please refer also to the Help that you will find on the course page.
3. What is Shockwave?
In short, Shockwave is a multimedia player that plays back movies in a
browser. Distribution agreements with Microsoft, Netscape, Apple, AmericaOnLine,
and others make it a number one multimedia playback technology.
Shockwave is easy to download and free. If you do not have the latest player, please read our Technotes to learn more.
4. All I see is a blank page. Why?
You may not have the Shockwave player that is necessary to view our courses.
To learn about the technical requirements of the courses and find out
how to get Shockwave, please read our Technotes.
5. I've installed Shockwave, but I can't use your
program. What am I doing wrong?
Maybe the Shockwave player is not working or it
has not been installed correctly. You should check the page of the Macromedia
website which deals with Shockwave installation problems (see URL below).
There you can test your player to see if it is working and you can check
which settings are required to use Shockwave with your system.
Please visit the Macromedia
Shockwave Support page:
http://www.macromedia.com/support/shockwave/
For many problems, you can find a solution at the Macromedia website.
Consult their Shockwave Support Center.
6. I've installed the Xtras, but I can't do the
Pronunciation Exercise. Can you help?
If you experience problems with the installation of the Xtras required
to do the Pronunciation Exercise, please click
here.
7. Do I need to be online the whole time while
I take the course?
No. If you cannot or do not wish to study online,
you just need to be connected during the time necessary to log into the
course and access the lesson or part of the course that you wish to take.
A red, blinking sign turns to green once all the elements of a section
have been loaded; at this point you can disconnect and work with that
section offline.
In the new version of our program (Deutsch 1), you can also use the Preload
page to load the lessons you wish to take to your local cache: you can
preload any feature before you actually view it and access it later without
a further loading delay. This way you can take the preloaded lessons offline.
Note that you will need to be online to do the following: log in; send
your tests or quizzes to the tutor; check the mail from the tutor or send
messages to the tutor; or submit your score to the scoreboard of the learning
games.
