1. Can I try the language course before enrolling?
2. Can I test my knowledge of the language before enrolling?
5. What period of time does the fee cover?
6. What features are included in each fee?
7. Should I enroll in a course and sign up for the tutorial services at the same time?
8. Which payment methods are accepted? Are they secure?
9. Can I get a refund if I cannot take the course or use the tutorial services?
10. What happens if the fees change after my enrollment?
1. Can I try the language course before enrolling?
Absolutely! A quick tour and a complete interactive demonstration are available to give you the opportunity to evaluate the course and see how you like it before enrolling. If you have the latest Shockwave player, you can take all the interactive parts of a language lesson and have an in-depth look at the tutorial services: you can go through the grammar introduction, take the interactive drills, do the practice exercises, play our unique learning games, have a look at the lesson multimedia test, and learn more about the tutorial services you can receive during the online course.
2. Can I test my knowledge of the language before enrolling?
Yes! If you are not an "absolute beginner"
and wish to determine your knowledge of German or Spanish, you can take our
free Level Check.
The Level Check is not a simple multiple choice self-assessment:
it puts your grammar, vocabulary, spelling, and listening comprehension
skills to the test in an interactive way. You receive a complete correction of the Level Check
and an evaluation of your language knowledge.
We offer this interactive language assessment completely free of charge.
3. How do I enroll?
It is easy: once you select the language course in which you are
interested, you will find all the information necessary to sign up. You
will be guided step by step to the online form provided for your enrollment
and fee payment.
Once the payment process has been completed, you will receive a password
that will guarantee your access to the language lessons and the tutorial services,
according to the fee you have paid.
Please note that you cannot sign up for the tutorial services if you have
not enrolled in the German lessons or the Spanish course first!
4. What are the fees?
To learn more about the language courses' fees, please visit the Enrollment
Fees page.
5. What period of time does the fee cover?
The fee payment covers a period of three months (90 days).
You can enroll in the course and the tutorial services at the same time, or you can sign up for the assistance of a tutor at a later date. In either case, when the initial three-month period expires, you will have the opportunity to extend the enrollment month by month.
Please note that the tutorial services are available only for those enrolled in the language lessons. If you wish to receive the support of the language tutor but your enrollment in the course has expired, you should renew your enrollment in the lessons when you sign up for the tutor.
6. What features are included in each fee?
To learn more about what features and services you can access on payment
of each fee, please visit the Enrollment
Fees page.
7. Should I enroll in a course and sign up for
the tutorial services at the same time?
You can start by enrolling in the lessons and sign up for the tutorial services at a later date, or keep studying without the assistance of a tutor. If you do not have much time to devote to
the course, or if you simply need an easy-to-use learning aid to brush up on
your language skills, the language lessons alone could fit the purpose.
However, to obtain the best results and be able to take advantage of all
our special features, you should sign up for both the lessons and the tutorial
services. In this way you will transform your learning experience into
a long-lasting knowledge and your language skills into a real asset.
8. Which payment methods are accepted? Are they
secure?
You will be able to choose the payment method most
convenient for you: credit card, debit card, check, bank draft, or money
order.
Your payment will be processed in a secure way using a specially designed
online form that will encrypt your data. Information entered on the online
form is not made available to any third party, and cannot be viewed or
intercepted by anyone else on the Web.
9. Can I get a refund if I cannot take the course
or use the tutorial services?
A refund of your tuition fee is obtainable only
if you do not use, at any time, the features that are part of the tutorial
services. We must also receive your request for a refund before the expiration
date of the ninety-day period covered by the tuition fee payment. There
will be no refund of lessons-only fees.
10. What happens if the fees change after my enrollment?
You will always be kept posted about any changes
affecting the LearnPlus website as a whole. While you will also be informed
of any change that has occurred in the fee scheme, these changes will
not affect you during the period covered by the payment you made or following renewals.
11. I've changed my e-mail address. Who should I notify?
It is very important that you notify us of any changes
in the data you gave at the time of your enrollment (e.g. e-mail account,
mailing address, etc.)
Please send an e-mail to admin@LearnPlus.com stating the change
(e.g. your new e-mail address) and we will send you a confirmation as
soon as our records have been updated.
12. I forgot my password. What do I do?
In our new program (Deutsch 1) you can retrieve
your password automatically online. Otherwise, please send an e-mail to
admin@LearnPlus.com reporting the problem. You will be given further
instructions as to how to proceed.
